RETURN POLICY

We offer our customers hassle-free returns. If for any reason you are not satisfied with an item purchased from us, please contact us for an RMA within 14 days* for an exchange or refund.

An RMA must be requested in for all returns. In order to request an RMA, please send us an email at returns@blueharboronline.com with the following information:

1. Order ID (in subject of email)
2. Name of product
3. Exchange or Refund
4. Reason for return
5. Specify defect in product, if any
6. Any other comments (any feedback on our products or service)
7. A phone number where we can reach you, if required

Returned products must include all original accessories, manuals, software, and packaging materials.

Refunds:
1. If the product is defective and a return is requested, a full refund for the purchase price will be issued.
2. If the return is for any other reason, a refund for the purchase price less a restocking fee, depending on the condition the item is returned in, will be processed. If the item is returned in original unopened condition, no restocking fee applies.

Regardless of reason for return, S&H is non-refundable and the customer is responsible for shipping the item back to us.

Return Policy for Mobile Phones:

• *Return period for mobile phones is 7 days from receipt
• Mobile phones returned for a refund or exchange should have registered no more than 30 minutes of cumulative usage time
• Phones must be returned with all original sealed accessories and packaging materials. Phones must show no sign of use
• No returns will be accepted for devices with physical or water damage
• A standard 15% restocking fee applies for all mobile phones
• If any accessory is missing in the return shipment, an additional 10% or more restocking fee can apply at our discretion
• There are no exceptions to this policy

Return Policy for Bluetooth Headsets:
Sealed unopened bluetooth headsets can be returned within 14 days of receipt. Bluetooth headsets, once opened, can not be returned. Please contact the manufacturer for warranty related information.

Return Policy for Screen Protectors and Films:
Screen protectors and films, once opened, can not be returned.